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Acceptable
Use Policy (AUP)
Dundee Internet
Services, Inc – Lyris ListManager™
Hosting Acceptable Use Policy (revised 2012)
Dundee Internet
Services, Inc. is a permission-based email service provider: Our
Goal - to facilitate email communication
with timely and relevant triggered and /or
sequential messages to one subscriber or
millions, providing easy to use self-help
subscription management tools to track and
evaluate subscriber interaction with you.
Our Acceptable Use Policy (AUP) is as follows:
Short version:
We do not accept contracts from known spammers, and do not tolerate
the use of our systems for the sending of unsolicited commercial
email (UCE). Accounts found to intentionally violate this AUP are
subject to immediate termination. Additional fees or penalties may
be charged. If you intend to use our system to send UCE, go away
now…we do not want your business.
Long version:
Each Dundee Internet Services Lyris ListManager™ Hosting customer,
is required to sign our Acceptable Use Policy (AUP). For all intents
and purposes the AUP is considered
signed, when customer signs the Dundee Internet Services
Lyris ListManager™ Hosting Contract. Willful and intentional
violations of the Acceptable Use Policy are cause for immediate
account termination.Additionally
each customer must follow what is considered good mailing practices
for email lists:
-
Customer
must ensure that all lists hosted only accept new subscriber listings
where the subscribers have been added to the mailing list either
by:
-
Customer
must ensure that all lists hosted have, use, and publicize in
all mailings a clear and easy-to-use unsubscribe instructions.
-
Customer must
not use an “opt-out” subscription process, i.e., subscriptions
that automatically subscribe a user unless they uncheck a box
(opt-out) on your web site forms.
-
Do not rent, trade, or buy
address lists. However, we recognize there are circumstances,
where email addresses not originally confirmed by your company may
be used. (I.e. a company merger or company sale) It is acceptable
in most cases to write an introductory paragraph that explains how
you procured the addresses and why you are mailing to them.
Contact Dundee Internet (734-529-5331) or
info@dundee.net
before using these options and ensure Email Best
Practices.
-
The complaint rate ("feedback rate")
should not exceed the accepted industry standard at the time of
transmission. It is the Customer’s individual responsibility to
maintain the then-current industry standard (For example as of
this writing the industry standard for complaint rates is less
than .1% (1/1000) on a per Email/Internet Service Provider
basis.
-
Customers
are obliged to comply with all relevant Federal, State or Other
anti-spam laws and Statutes. This includes, but is not limited
to:
-
Don't
"harvest" email addresses from the Internet or generate
them via a "dictionary" process for commercial mailing
purposes.
-
Don't
send commercial email via a computer that you don't have proper
authorization to use.
-
Don't
falsify or obscure the header information in your commercial
email messages; always use a valid From: address and an accurate,
non-misleading Subject: line.
-
Include
a valid postal mailing address and a functioning opt-out mechanism
in every commercial email message you send.
-
Don't
continue to send email to a recipient who has opted-out of
your list.
-
If you
send adult content (i.e., sexually explicit material), use
a warning label of that fact in your subject line.
Fees and Penalties
We reserve the
right to levy a cleanup charge for SPAM
(complaints) generated when email Best Practices
is not followed. Complaints may include, but is
not limited to individual reports e-mailed to
abuse@dundee.net, third-party ISP complaint
notifications, notification from anti-spam
organizations such as "SpamCop" and any internal
heuristic research performed.
Upon
receiving a complaint, Dundee Internet will
notify Customer of said complaint and
investigate the legitimacy of the complaint. If
Customer does not take immediate corrective
action to remedy the situation, Dundee Internet
reserves the right to suspend Customer's service
until Customer has resolved the situation to
Dundee Internet’s satisfaction, and at Dundee
Internet’s sole discretion.
Excessive, Widespread and/or Repeated
Violations
According to Dundee
Internet’s No-Spam Policy, Dundee Internet may
immediately terminate the account of any
Customer found to be involved in a non-compliant
marketing campaign or other widespread or
repeated violations of the our Service Terms and
Conditions.
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